Frequently Asked Questions
Most orders are processed and dispatched within 2–4 business days. During sales, holidays, or peak seasons, please allow 5–7 business days. You’ll receive an email with tracking details as soon as your order ships.
Delivery takes 5–12 business days after dispatch, depending on your country. Express shipping (2–4 days) is available at checkout. Remote areas may take slightly longer.
Yes — you can add special delivery instructions during checkout (e.g., “leave at back door”). However, we are not responsible for lost or stolen packages after marked “delivered” by the courier.
We ship worldwide, including USA, Canada, UK, Australia, Europe, UAE, Singapore, and many more countries. If your country isn’t listed at checkout, contact us and we’ll try to arrange shipping for you.
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and Klarna (buy now, pay later). All payments are 100% secure and encrypted.
We love collaborating with creators, influencers, and brands. For wholesale, affiliate programs, or custom partnerships, email us at partnerships@mossery.com with your proposal and portfolio.
Yes — during Black Friday, Christmas, and other major sales, processing may take 7–10 business days. We always post updates on our homepage and send delay notifications via email.
Absolutely. Once your order ships, we send an email and SMS (if opted in) with a tracking link. You can also track all orders directly from your account dashboard anytime.
You can change your shipping address within 1 hour of placing your order by contacting support. After that, orders are already locked for processing and cannot be modified.
We offer a 30-day hassle-free return policy on unused, unopened items in original packaging. Buyer pays return shipping unless the item arrived damaged or defective. Refunds process within 5–7 business days.
You can reach us 24/7 via live chat (bottom right corner) or email hello@mossery.com. We typically reply within 24–48 hours. For urgent issues, DM us on Instagram @mossery.
Yes — we offer special discounts for bulk orders of 20+ units (same product). Perfect for events, offices, or gifting. Email wholesale@mossery.com with quantity and product list for a custom quote.
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